You may submit an account-deletion request from the Bayt Al Maerifa mobile app. Access is blocked immediately, and the request is manually reviewed and completed within seven days.

How to submit a deletion request in the app

1. Sign in to the Bayt Al Maerifa mobile app.
2. Open the account menu.
3. Select “My Profile.”
4. Scroll below “Change Password.”
5. Select “Delete Account.”

Before submitting the request

Before the request is submitted, the app asks you to confirm that you understand:

• Account access is blocked immediately after the request is accepted.
• All active sessions are ended.
• The request will be manually reviewed and completed within seven days.
• Some records may be retained where required or permitted.

To protect your account, you must enter your current password before the deletion request can be submitted. If the password is incorrect, nothing changes.

After the request is accepted, you will be signed out and returned to the login screen. The account cannot be accessed while manual processing is pending.

What happens after the request

• Your account becomes inaccessible immediately.
• Your active app and website sessions are ended.
• The school manually reviews and completes the request within seven days.

Data that may be retained

Some academic, administrative, accounting, security, or legally required records may be retained when required or permitted. Final deletion and anonymization rules are applied during manual processing, not when the request is submitted.

Need help?

The mobile app is currently the only way to submit a deletion request. If you cannot access the app or need help with your account, please visit our contact page

For more details about how we collect, use, and protect personal information, please refer to our Privacy Policy .